Who is Hoku Seed Company?
Hoku is made up of Floyd; his wife, Allyson; and her mother and father, Becky and Gary. Occasionally, we will pull in help from a friend or neighbor during busy times, but the day to day operations as well as breeding projects are overseen by Floyd with Allyson handling all packaging and shipping. Our parent company is Clearwater Family Farms and we are located on the westside of Washington state near Mt. Rainier. We pride ourselves in creating new and innovative genetics focused on mixed ratios of novel cannabinoids.
Do you GUARANTEE your seeds and flower?
If you are unsatisfied with your seeds or flower or if they were damaged during shipping, please contact us to discuss your options. We strive for 100% customer satisfaction. If you choose to file a charge dispute without contacting us first to resolve the issue, it may result in a permanent ban from our store.
Where does your hemp come from?
All of our hemp flower is grown by us here on our farm in Washington State. We do no resell hemp and keep everything we do in house, unless otherwise noted. Occasionally, we may purchase hemp extracts, such as CBN in order to formulate a product, but this is rare and only in the case that we cannot process it ourselves. When we do outsource a product like CBN, we work with the same 2-3 companies that have been in the industry since the beginning and abide by the highest quality standards we have come across; including 3rd party testing for heavy metals, pesticides, and solvents. We will never offer anything we wouldn’t consume ourselves and you can rest assured that we treat everything we do as though someone is taking it as medicine.
Is hoku hemp Flower organic?
Yes, here on our farm, all our flowers are grown within mixed light greenhouses using organic living soil and well water. Occasionally we will feed Compost teas, but the majority of our plants are fed plain water that is tested every year for contaminants and heavy metals. We use only certified organic pesticides and fungicides listed for hemp and only when needed. Horticultural Soap and Sulfur provide most of the protection we need from pests and pathogens.
Why are your seeds and products so affordable?
The main reason we can keep our prices low is that we run a very lean operation. We don’t have a bunch of employees, we operate our farm on our personal property, and we do everything ourselves. By keeping our operational costs low, we are able to pass the savings onto our customers.
As a seed company, all of our focus and effort goes into creating new and unique cultivars. In the process, we produce a lot of flower and bi-product from our pheno-hunts, test runs, and seed runs. Rather than sell it off as biomass, we offer our flower and formulate small batches of products in-house and make them available to all of you. It should be noted that our Flower is the result of our breeding efforts and thus is mixed phenotypes, often mixed chemotype, and may include seeds. Nevertheless, it is grown with intention and an appreciation for organic practices and will always priced accordingly.
Can I change my order after I’ve paid?
All sales are final. Please double check your items to verify that they are correct before you check out. However, if you’ve made a mistake on your shipping address or any other information, please let us know as soon as possible so that we can correct it in a timely manner.
Do you ship to all 50 states?
Under the passage of the 2018 Farm Bill, Industrial hemp is legal in all 50 states. However, in 2023, Washington State passed HB5367, banning the sale of all hemp products containing detectable levels of THC. Unfortunately, under the current regulations, we can no longer ship flower or tinctures within Washington state. However, we can still do business in all other states. We hope that in 2024, the language of the bill can be amended to allow for full spectrum CBD products once again. For all other states, we ship using USPS Ground Shipping as standard with the option to upgrade to USPS Priority.
Do you ship Seeds internationally?
Yes! Please email if you have any questions. Otherwise, just complete your order like you normally would and select international shipping at checkout. We typically use UPS or DHL and will always send discreetly. All international orders come with a Free T-shirt
What are my Shipping options?
For shipping within the United States, USPS Ground is our standard shipping option. USPS states that it takes 2-5 business days for Ground Shipping, however, as of 2023, we are seeing longer than expected shipping times. You have the option to upgrade to Priority Shipping, which usually makes it in one business week or less anywhere in the country. For International Shipping, we have a single flat rate option using DHL or UPS. Once processed, these orders are delivered in 3-5 business days.
Do you ship Flower internationally?
No, Unfortunately we cannot ship flower at this time. Due to issues with customs, we decided that we will only be shipping flower to the US as of September 6, 2021. We apologize for this inconvenience and hope that one day we can easily ship overseas.
Do you offer freebies?
Yes, all seed orders will come with free seeds. We try to match the freebie so that it’s something you’ll actually grow or use based on your order. If you have a preference, please leave a comment at checkout and we’ll do out best to make it happen. Flower sample freebies are given based on availability, but typically most flower orders will come with a 1-2 gram sample.
How long does it take to process orders?
For flower orders and and all other hemp products, orders are usually filled within 24-48 hours. Domestic seed orders typically take 3-4 days, while international seeds orders are processed within 7-10 days. All seed orders are packed to order, which is why they take a little longer. International orders are packed and processed one day a week as they require extra steps. Please email us if you have any questions or concerns relating to your order.
What days do you ship?
We ship out Monday - Friday, everyday. If you place an order over the weekend, it will typically ship out first thing Monday morning.
What name comes up on my bank statement?
Clearwater Family Farms Inc. is the name that shows up on your bank statement. It is the name of our farm and the name in which we are licensed by the state. We do business as Hoku Seed Company for most of our hemp related offerings, but all charges will be listed under “Clearwater Family Farms Inc.”
Do you use discrete packaging?
Yes, we ship in standard brown boxes as well as Kraft envelopes. Everything we send is heat sealed and smell proof. Shipping label is listed as Clearwater Family Farms.
does your hemp come with the APPROPRIATE paperwork?
Yes, every order comes with a copy of our current hemp license as well as the Fit for Commerce certificate from the harvest in which the flower was produced. This allows us to ship our flower and hmco products out of out state and certifies that it is compliant and fit for sale under the current Federal requirements.